Key Performance Indicators (KPIs) are often thought of as mere metrics that demonstrate an organisational progress towards its goals. When considered strategically, KPIs can become tools of not just performance measurement, but also performance management. The performance indicators can translate into a story about your organization, shedding light on every tangible facet and letting you know the areas of improvement by generating actionable insights. However, as varied as the insights would be for each organization, so should be the KPIs. What might work as a ..

27-02-2026

Heat pump technology is rapidly emerging as a critical component in the public sector’s shift towards sustainable energy, offering a highly efficient method for heating and cooling in buildings. However, the application of heat pumps to meet the rigorous and dynamic Domestic Hot Water (DHW) demands of public sector buildings—such as hospitals, schools, large offices and residential blocks—presents a complex design challenge. Simply installing a heat pump is insufficient; successful implementation requires optimising the system to strike a perfect balance between outlay costs, operational efficiency, ..

27-02-2026

Since setting its carbon neutral target in 2019, West Sussex County Council has implemented a robust Climate Change Strategy, supported by a five-year Council Plan (2021–2026), a Climate Action Adaptation Plan (CAAP), and a dedicated Energy Strategy. These frameworks guide the Council’s efforts across buildings, transport, procurement, and community engagement, with 20 priority actions identified to deliver the greatest impact in carbon emissions reduction between 2024 and 2027. “Funding is always a challenge, but we’ve secured grants like the Public Sector Decarbonisation Scheme (PSDS) and ..

27-02-2026

Facility management deals with the management of built assets and incorporates controlling services necessary for the successful business operation of an organization. It should aim not only at simply reducing the operating expenses of an organization but also at enhancing the efficiency of the facility and its users as well. The physical environment has a major influence on the successful operation and efficiency of an organization; modifying this could lead to an organization’s desired efficiency being achieved. To gauge the effectiveness of facility management, therefore, ..

27-02-2026